Help & Support
Need help with an order, your wallet, or anything else? We're here for you!
How to Get Help
In-App Live Chat Support
Open the Cravo app and tap the "Chat with Support" button to connect instantly with our support team. You'll be connected with someone who can assist you directly within the app for the fastest help possible.
Look for the chat icon in your app's main menu or profile section to start a conversation immediately.
You can also explore these helpful resources:
Frequently Asked Questions
Find quick answers to common questions about orders, payments, and delivery.
Available on this website
Report Technical Issues
Experiencing app problems or bugs? Report them directly through the app for faster resolution.
Best reported through the app
Submit Feedback
Share your thoughts about your experience to help us improve Cravo.
Available in app settings
Don't Have the App Yet?
Download the Cravo app to access our full support features, including live chat, order tracking, and instant help for any issues you might encounter.
Support Hours
Our in-app support team is available daily from 9 AM to 9 PM, and we aim to respond within minutes through the live chat feature in your Cravo app.
Average response time: 2-3 minutes
*Response times may vary during peak hours
Still Need Help?
For the fastest and most personalized support, we recommend using the live chat feature within the Cravo app. Our support team can access your account details and help resolve issues immediately.
💡 Pro Tip: Screenshots and order numbers help our support team assist you faster!
Contact Information
Email: cravo.ltd@gmail.com
Address: AUC Ave, New Cairo 1, Cairo Governorate 1